Bucks County Issues Warning About Fake Mortgage Letters

An urgent fraud alert from the Bucks County Department of Consumer Protection warns of deceptive mortgage assistance mailings from an unidentified group calling itself “The Mortgage Help Center.” The mailings are not from government agencies or legitimate lenders, as the fraudsters aim to obtain personal and financial information from their victims.

According to LevittownNow.com, the scammers use publicly available property records to personalize letters with the homeowner's name, loan type, balance, lender, and property address. They then create a false sense of legitimacy and urgency by claiming pending eligibility and a disbursement code.

The mailings may direct victims to a personalized website or toll-free number to “confirm eligibility,” but these actions are scams and should be avoided.

Residents who receive these mailings are advised not to call numbers, click links, or share sensitive information. Instead, individuals should destroy the letters, warn others (especially older adults), and contact Bucks County Consumer Protection officials.

For genuine mortgage assistance, contact your mortgage servicer at the number on your monthly statement, or seek guidance from reputable HUD-approved nonprofits such as The Credit Counseling Center, which can be contacted by phone at 215-348-8003 or online. 

Residents may contact Bucks County Consumer Protection by phone at 215-348-6060, by email, or by visiting the Bucks County Consumer Protection website.